We hope you find our site easy to use, however just in case, we have answered some of the frequently asked questions. Please select your question from the list below. If your question is not answered here then please feel free to contact us.
GENERAL: What forms of payment do you accept?
GENERAL: What is Worldpay?
SCHEDULED SERVICE: How close to schedule do the buses run?
SCHEDULED SERVICE: Where can I find information on schedules, ticket agent locations, routes, etc?
SCHEDULED SERVICE: Do I need a reservation to travel on your scheduled services?
SCHEDULED SERVICE: How do I get my local bus schedule?
SCHEDULED SERVICE: I’ve entered my origin state / province and city, so why can’t I pick the destination I’m looking for?
SCHEDULED SERVICE: What if I require a wheelchair accessible bus?
ONLINE TICKETING: When can I buy tickets?
ONLINE TICKETING: What are your prices?
ONLINE TICKETING: Can I purchase my tickets in another currency other than US Dollars?
ONLINE TICKETING: Do I get a ticket and/or confirmation?
ONLINE TICKETING: I had problems with my payment, what should I do?
ONLINE TICKETING: What do I give the driver or ticket agent?
ONLINE TICKETING: Can I cancel and / or get a refund?
GENERAL: What forms of payment do you accept?
Answer: We accept MasterCard, Visa, and American Express on our website. Details about acceptable forms of payment that agents or bus drivers accept vary from place to place. More information can be found linked from specific schedule data found through the Origin – Destination search.
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GENERAL: What is Worldpay?
Answer: Worldpay is our trusted and secure online payment processor and part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world. In an age where protecting online credit card information is so critical, we have made a strategic decision to team up with Worldpay. Near the end of an online purchase from our website, your browser will be redirected to the secure Worldpay website, which will collect and process your credit card information.
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SCHEDULED SERVICE: How close to schedule do the buses run?
Answer: We strive for on time performance and reliability while providing professional and courteous service. Occasionally there can be delays caused by traffic or weather. Please choose a bus schedule that permits ample time to for unforeseen delays.
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SCHEDULED SERVICE: Where can I find information on schedules, ticket agent locations, routes, etc?
Answer: Use the Origin – Destination search box under scheduled services to verify service exists. If nothing comes up, regrettably that area isn’t served, but you can look for other nearby towns among the options. Once you have pulled up your particular schedule, look for links to relevant details.
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SCHEDULED SERVICE: Do I need a reservation to travel on your scheduled services?
Answer: Reservations are not required on most of our routes. Please look for details using the route toolbox when planning your journey to see if you must make a reservation. Although you may be required to select a day of travel when buying tickets online, you are not guaranteed a seat on a specific departure. Passengers requiring a wheelchair accessible vehicle must make arrangements by contacting their local company 48 hours in advance.
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SCHEDULED SERVICE: How do I get my local bus schedule?
Answer: Use the Origin – Destination search on the “Search & Buy” page under the “Scheduled Services” section of our website, or just Click Here. If you are starting and ending in the same town, enter the same state / province and town in the origin and destination area.
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SCHEDULED SERVICE: I’ve entered my origin state / province and city, so why can’t I pick the destination I’m looking for?
Answer: We don’t serve that location at this time, or your destination requires interlining and our system does not contain the partner carrier’s schedule information.
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SCHEDULED SERVICE: What if I require a wheelchair accessible bus?
Answer: We comply with all ADA regulations. A 48-hour notice is required for wheelchair accessible vehicles. Purchasing a handicapped ticket (where available) will not automatically guarantee a wheelchair accessible bus. Please contact our dispatch department at 908-354-3330 x233 to make arrangements.
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ONLINE TICKETING: When can I buy tickets?
Answer: Our website is open all the time for online sales. However, you may not be able to purchase e-tickets for travel on a desired date since some cutoff periods may apply. If the date you want is not listed and you plan to travel in the near future, please buy your ticket directly from our driver or an agent. If you are planning a trip in the distant future, return to this website closer to your departure and try again.
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ONLINE TICKETING: What are your prices?
Answer: Coach USA offers great value for money. Pricing varies by service and you will be presented with the range of fares available to you during the purchase process.
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ONLINE TICKETING: Can I purchase my tickets in another currency other than US Dollars?
Answer: Yes you can. All tickets can be purchased in other currencies including Euro and Canadian Dollars at stage 4 (Worldpay) of the buying process.
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ONLINE TICKETING: Do I get a ticket and/or confirmation?
Answer: After completing your payment you will be sent an e-mail from both Worldpay and Coach USA. These e-mails will confirm the full details of your transaction and tell you specific instructions about your ticket. You will either have to exchange your confirmation e-mail for a real ticket, or board the bus directly using the e-mail.
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ONLINE TICKETING: I had problems with my payment, what should I do?
Answer: Please check your email address for the Worldpay confirmation email and Coach USA purchase email. If you have received both of these then your transaction was successful. If however you do not receive either of these within an hour or so of placing your transaction then please contact us (See the 'Contact Us' page for details).
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ONLINE TICKETING: What do I give the driver or ticket agent?
Answer: You may either need to exchange your confirmation e-mail for a real ticket, or board the bus directly using the e-mail. Our policies vary between services and specific instructions will be provided in an e-mail sent to you following your transaction.
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ONLINE TICKETING: Can I cancel and / or get a refund?
Answer: Unfortunately online purchases are generally non-transferable and non-refundable. Please contact us for more details. (See the 'Contact Us' page)
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